I use Adobe Illustrator with Windows 2000 Professional. With every version of Illustrator I've used (including 7.0 through 9.0), whenever I choose the program's Save for Web option, I immediately get an error dialog box titled Problem with Shortcut, which states that Internet Explorer Customization Wizard.lnk is an invalid shortcut. If I click OK, the Save for Web process continues without error. However, I want to eliminate this error dialog box. Can you help?

I've seen this problem occur on systems on which the Microsoft Internet Explorer Administration Kit (IEAK) is installed. Several Adobe applications (e.g., Photoshop, Illustrator) include the Save for Web option that you mention, and the error occurs because these applications place shortcuts to all installer Web browsers (e.g., IE, Netscape) in a folder in the applications' installation directory. Unfortunately, on systems with IEAK, the shortcut you mention for the Customization Wizard is also incorrectly copied to this shortcut folder.

Luckily, the resolution is fairly simple. Just find and delete the Internet Explorer Customization Wizard shortcut file from the \Helpers\Preview In subfolder of every Adobe application that exhibits this problem. You can use Windows Explorer's search feature to easily locate all instances of Internet Explorer Customization Wizard.lnk on your hard disk, as Figure 1 shows.

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Reader Comments

Hello, I'm using Adobe Illustrator 10. I have a problem with fonts. When I use some of the greek fonts that i have install in my computer, the fonts does not appear correct.whereas when i use this fonts to write in english i don't have any problem. At the other programs that i have in my compiouter i don't have the same problem only at illustrator. Can I do something for that?

niki galanopoulou- November 16, 2003

Update to version 11 / CS

Anonymous User- February 22, 2005

I've loaded adobe creative suite to my dell computer system that has windows xp. I can access and use all of the adobe applications loaded except adobe illustrator. It will load (it takes forever because I have about 2,000 fonts on my hard drive). Once Illustrator has loaded, it won't let me do anything. I stops and I get an error message that the program is not responding. Am I right to believe that the number of fonts Adobe Illustrator loads are clogging the program up and causing it to shut down? If not, would you know the of the possible cause and a solution?

Thanks

ltdauway- March 11, 2006

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