IT Staff Derailed by Application Delays; Symantec
Offers Monitoring Solution
This past summer, Symantec (http://www.symantec.com) noticed that its customers
and their Web application users were reporting a common pain point: Application slowdowns were affecting productivity. The company needed a way to verify what it thought
it was hearing from its customers, so it commissioned Applied Research to conduct
a survey on the topic. The results confirmed Symantec’s suspicions, revealing that as
much as 24 percent of IT staff time is devoted to addressing business application performance delays. That’s a heavy drag on resources that, over time, can result in dramatically
reduced productivity and morale. Additionally, for users of Web applications, who have
high expectations of application availability, slow performance can cause them to take
their business to another company. For organizations that depend on their Web business,
solving performance problems is crucial.
Symantec Server Foundation and APM Product Group Vice President Henri Isenberg
told our editors that Symantec’s i3 application performance monitoring software addresses
this common problem by taking a proactive approach. The software lets you monitor
data at all tiers and put the results into a central repository so that you can see application
performance across tiers. The agent-based software lets a CIO pinpoint the place where
slowdowns start so that a specialist for that tier can address the problem quickly—before
the company loses business.
—Dawn Cyr
DataDirect’s XQuery Provides
XML Collaboration
In some organizations, as much as 80 percent of code that DBAs write is to enable
different types of data access. Jonathan
Robie, a technology leader at DataDirect
Technologies (http://www.datadirect.com),
shared this statistic with our editors. Robie
explained that today’s Web services must
handle a diverse workload. From the relational database engine to XML documents,
EDI messages, Web services, Asynchronous
JavaScript and XML (Ajax), and dynamic
HTML, multiple clients need to access data
from multiple sources in an ever-expanding
array of formats. The complexity of data
access increases when different developers
write different data-access solutions. How
do you get all the pieces to work together?
XQuery 1.0 language is the common
denominator. The World Wide Web Consortium (W3C) derived XQuery 1.0 from the XPath expression language. Both languages use the same syntax for path expressions. XQuery queries XML documents,
much like SQL queries relational data.
The DataDirect team saw that what DBAs
needed to make their Web services more
efficient was a way to make every language
talk to XQuery—so they created a conversion product that did just that.
DataDirect XQuery is an implementation of XQuery that can query XML,
relational data, SOAP messages, EDI, or
a combination of data sources while supporting the XQuery for Java API (XQJ)
and all major relational databases. According
to Robie, what makes DataDirect XQuery
unique is that DataDirect XQuery is platform-agnostic; it runs on any Java-based
platform. DataDirect’s newest version of the
product, XQuery 2.0, includes a streaming
XML adapter for reducing the amount
of memory needed to process large XML documents, performance enhancements,
and configurable scalability options.
—Dawn Cyr
Unicenter Brings “SPG” back to
Network Management
In the past, “single pane of glass”—where
network alerts, reports, and monitoring data
all come to a centralized console—was the
ideal configuration for network management. More recently, the accepted wisdom
may be that network systems are too complex to be reduced to just one management
endpoint. However, IT pros in both the
security information and storage management fields still consider single-pane-of-glass
management functionality highly advantageous, and it appears as if that trend in desirability is returning to network management
as well. Witness the addition of a single,
unified UI console to CA’s (http://www.ca.com) service and systems management
solution: Unicenter Network and Systems
Management (NSM) r11.1.
According to Dayton Semerjian, senior
vice president of operations at CA, Uni-center NSM r11.1 “ties everything together”
with one screen that shows alerts, network
functionality, and relationships between
different systems. It gives administrators a
holistic view of the enterprise that helps
them simplify the complexity of large systems. The benefits of this unified view are
improved service, increased productivity, and
the ability to more quickly find the cause of
root problems.
In CA’s latest release of Unicenter NSM,
troubleshooting root problems is enhanced
by r11.1’s leverage of SQL Server as a platform for the management database. Because
r11.1 sits on SQL Server, it can integrate
with other SQL Server–based, CA, and
third-party management solutions. With
management data stored in a common
management database, administrators can
troubleshoot and resolve problems faster and
more efficiently.
—Caroline Marwitz
