To eliminate any references to the bad driver, you need to clean up three sets of printer-specific registry entries. Locate the following keys, and delete all data in and below (but not including) the version subkeys.
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSetControl\Print\Environments\Windows NT x86\Drivers\Version-2
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
- HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
- HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
Next, remove all references to nonstandard Windows print monitors in the Print\Monitor registry keys. This means you must delete all value entries and subkeys that don't contain AppleTalk Printing Devices (when Services for Macintosh is installed), BJ Language Monitor, Local Port, PJL Language Monitor, Standard TCP/IP Port, USB Monitor, and Windows NT Fax Monitor (when a fax modem is installed).
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
- HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors
Last, delete any registry date in the following two registry keys and reboot the system. When the system restarts, you can safely configure and install the problem printer with a good printer driver.
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
- HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Printers
For more details about this tedious procedure, see the Microsoft article "Error Message: Spoolsv.exe Has Generated Errors and Will Be Closed by Windows".
End of Article
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