October 2005
: Microsoft's Ben Canning responds to IT pros' concerns about the affect WER has on their Help desk costs and gives specific examples of how WER has improved Office.
July 2005
WSUS addresses the pressing need for patch management solutions. Readers ask Microsoft about the role of WSUS in relation to Microsoft Update and SMS and how WSUS improves on SUS's reporting, distrubution, and management capabilities.
June 2005
Microsoft answers readers' questions about SBS 2003's limitations and upgrade options and the features and functionality of SBS 2003 SP1.
December 2004
Microsoft's Michael Emanuel responds to readers' questions about MOM 2005's licensing, cost, and usefulness in small businesses.
November 2004
Microsoft's Group Policy team listens to and encourages customer feedback and incorporates it in the technology.
September 2004
Readers ask Microsoft to help them justify its SharePoint products to management.
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