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July 22, 2002 12:00 AM

Daily Answers: Fixing Outlook Express Printing Problems

Windows IT Pro
InstantDoc ID #25564

When I print email messages from Microsoft Outlook Express, the hard copies include a printed border around the margins of the page. As a result, my printer takes a long time to print each email message. How can I prevent Outlook Express from including this border?

The situation you describe is a known problem with Outlook Express and Microsoft Internet Explorer (IE) 5.5 that affects certain inkjet and dot-matrix printers (i.e., Epson's EPSON Stylus Color 440, Epson's LQ-2550, Fujitsu's DL3800 Pro, IBM Proprinter XL, and NEC P9XL). Microsoft resolved the problem with IE 5.5 Service Pack 2 (SP2)*because IE and Outlook Express are closely interrelated, the service pack applies to both products. Install the service pack on your system.

You might also see a background color on pages that you print from Outlook Express. This problem occurs when you've selected the Print background colors and images check box under IE's Tools, Options, Advanced, Printing setting, which Figure 1 shows. To resolve this problem, simply clear the check box.



ARTICLE TOOLS

Comments
  • Nishidh
    7 years ago
    Jun 04, 2005

    When i print in outlook express the printing starts form the left side of the page with no margin space.How do i set the margin?Please help,urgently.

  • Anonymous User
    7 years ago
    Jun 03, 2005

    When i print in outlook express the printing starts form the left side of the page with no margin space.How do i set the margin?Please help,urgently.

  • Anonymous User
    7 years ago
    Feb 03, 2005

    You can Fix this problem by following the steps below

    1. Open the email on its own window
    2. Click File then Page Setup
    3. Click Memo style
    4. Set all 4 margin limits to at least .5"
    5. Click OK and then print your email.

    Most likely its .25" or less then .5" on your marigns.

    Hope this helps!

  • Anonymous User
    7 years ago
    Jan 31, 2005

    Hey, to print email in OE 6, you HAVE TO either open the message and click file, print or enable to print preview pane under tools, options...

    That is how OE 5.0 was, then in 5.5, they fixed that issue so you could print the message without opening it, but in 6.0, we are back to having to either open it or enable the preview pane.

    This "fix" applies only to the ones that are experiencing the grayed out Print command or the ones that are not getting error messages when they print.

    Probably, MS will have a patch soon, but for reference sake, here is the knowledge base article for when this problem existed under OE 5.0:
    http://support.microsoft.com/?kbid=225540

    Also, for the ones with the web printing or HTML messages, try this for a long list of fixes:
    http://inetexplorer.mvps.org/
    note that you will need to search or browse the site.

    Good luck all on fixing your problems!

    Take care

  • Anonymous User
    7 years ago
    Jan 21, 2005

    Salil
    HI...if it's a margin problem, try changing the page setup in IE...NOT in OE...
    good luck...it's taken me FOREVER to find out how to fix this problem!

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