Most small office networks rely on a variety of software products (and often operating systems) acquired from multiple vendors. Typically, the most computer-literate person in the office--whether CEO or secretary--chooses, installs, and manages the collage of software. Balancing technology and staffing is a real dilemma for many small businesses. Small companies need the services that technology can provide to grow their business and enhance their customer service, but hiring a full-time MIS person to implement and manage the technology might not make economic sense.

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