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Geoff Langos

Geoff Langos (geoffrey.p.langos@verizon.com) manages a staff of more than 60 people as manager of Information Technology at a Verizon call center. He was on the original development team for the call center's application.
Email: geoffrey.p.langos@verizon.com

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Divide and Conquer

By Geoff Langos, 11/26/2002

With limited time and resources, what’s a call-center team to do when CPU utilization is about to go over the top? A system redesign that included replication slashed overhead, ...